Volunteer Lead

About the Role

Our Volunteer Leads are responsible for supporting, developing, and caring for our volunteer community. This is a people-focused leadership role that ensures volunteers feel welcomed, supported, and equipped to contribute safely and effectively to Community Medics’ work.

Volunteer Leads oversee the full volunteer journey, from recruitment and onboarding through ongoing support, development, and retention. They help ensure volunteers remain compliant with mandatory training and checks, provide regular opportunities for feedback and 1-to-1 support, and address issues in a fair, respectful, and proportionate way.

This role carries responsibility and accountability. Volunteer Leads support people-related processes, including welfare concerns, conduct matters, and investigations or disciplinary processes where required, always working in line with policy and with support from the leadership team.

This role is ideal for someone who enjoys supporting people, handling responsibility with care, and helping others thrive within clear structures and expectations.

Our Values

Community

We exist for the good and service of our community, ensuring our work supports local young people and those around them.

Care

We act with compassion, respect, and professionalism, making sure every young person feels safe and valued.

Growth

We inspire confidence, learning, and leadership at every level, from young people gaining new skills to volunteers developing their own capabilities.

Key Responsibilities

You don’t need to carry out all of these tasks, they are examples of activities you may get involved with as part of the Community Engagement team.

Volunteer Recruitment and Onboarding

1. Support the recruitment of volunteers across Community Medics roles.
2. Coordinate onboarding processes, including induction and role allocation.
3. Ensure new volunteers receive the information, training, and support they need to get started confidently.
4. Work with role leads to place volunteers in suitable roles.

Volunteer Support and 1-to-1s

1. Act as a point of contact for volunteers regarding support, concerns, or wellbeing.
2. Conduct regular 1-to-1 check-ins with volunteers where appropriate.
3. Provide guidance, encouragement, and constructive feedback.
4. Support volunteer retention and positive engagement.

Compliance and Safeguarding

1. Ensure volunteers remain compliant with mandatory training, DBS checks, and required documentation.
2. Monitor expiry dates and follow up where action is required.
3. Support safeguarding processes in line with Community Medics policies.
4. Escalate concerns appropriately and in a timely manner.

Conduct, Investigation, and Disciplinary Support

1. Support investigations into volunteer conduct or complaints where required.
2. Participate in disciplinary or resolution processes in line with policy.
3. Ensure processes are handled fairly, confidentially, and proportionately.
4. Work closely with the leadership team on sensitive or complex matters.

Volunteer Development and Leadership

1. Identify development opportunities for volunteers.
2. Support progression into lead or specialist roles where appropriate.
3. Encourage a positive volunteering culture aligned with Community Medics’ values.
4. Contribute to continuous improvement of volunteer policies and processes.

Budgets and Resources

1. Manage or support the volunteer budget where applicable.
2. Ensure people-related resources (e.g. training, uniforms, equipment) are used responsibly.
3. Support value-for-money decisions linked to volunteer support and development.

Teamwork and Leadership

1. Work closely with role leads, event teams, youth leads, and the wider leadership team.
2. Provide clear communication and consistent expectations.
3. Model professional, inclusive, and values-led leadership.

What You’ll Bring

1. Strong people skills and a supportive leadership style.
2. Confidence handling responsibility and sensitive situations.
3. Ability to communicate clearly, calmly, and professionally.
4. Reliability, discretion, and good judgement.
5. Ability to follow policies and apply them fairly.
6. Experience supporting or managing people (voluntary or professional) is helpful but not essential.
7. A commitment to safeguarding, equality, and inclusion.

What We Provide

1. Support from the leadership teams.
2. Training relevant to the role, including:
   

– Safeguarding and consent

– Volunteer management and wellbeing

– Conduct, complaints, and investigations

– Equality, diversity, and inclusion

1. Opportunities to develop leadership and people-management skills.
2. A supportive and values-driven volunteer community.
3. Uniform and necessary equipment where required.
4. Reimbursement of out-of-pocket expenses.

Screening Requirements

1. Enhanced DBS (for volunteers supporting youth events or sensitive community activities)
2. Two references
3. Volunteer agreement
4. Completion of safeguarding and induction training