Community Welfare Volunteer

About the Role

Our Community Welfare Volunteers play a vital role in helping us create safe, supportive environments at events.

This is a non-clinical role focused on wellbeing, reassurance, and supporting vulnerable individuals. You will provide a visible, approachable presence at events, helping people who may feel unwell, distressed, or unsafe, and ensuring they get the right support when they need it.

You will work alongside our clinical teams, but as a separate welfare function, focusing on early support, engagement, and escalation rather than medical care.

No previous experience is required. We will provide full training in safeguarding, vulnerability awareness, and conflict management to help you feel confident in your role.

Our Values

Community

We exist for the good and service of our community, ensuring our work supports local young people and those around them.

Care

We act with compassion, respect, and professionalism, making sure every young person feels safe and valued.

Growth

We inspire confidence, learning, and leadership at every level, from young people gaining new skills to volunteers developing their own capabilities.

Key Responsibilities

You don’t have to take part in all these activities; they are simply examples of the types of tasks you can get involved in as part of the Community Medics team.

Welfare Support

1. Provide a calm, friendly, and reassuring presence to members of the public
2. Carry out welfare check-ins with individuals who may be vulnerable, distressed, or intoxicated
3. Support individuals to feel safe, including helping them contact friends, arrange transport, or get home safely
4. Stay with individuals where appropriate until further support arrives

Vulnerability & Safeguarding Awareness

1. Recognise signs of vulnerability, distress, or risk
2. Support lost or separated individuals, including children where appropriate
3. Escalate safeguarding concerns to the event lead or appropriate services

Escalation and Support

1. Promptly escalate any medical concerns to the clinical team
2. Contact emergency services (999) when required
3. Work closely with event staff, security, and other partners to ensure individuals receive the right support

Event and Operational Support

1. Support the set-up and running of welfare areas or safe spaces
2. Assist with general event operations where needed
3. Contribute to a safe and welcoming environment for the public

Role Boundaries

This is a strictly non-clinical role.

Community Welfare Volunteers must not:

1. Provide first aid or medical treatment
2. Carry out clinical observations (such as pulse, breathing rate, or blood pressure)
3. Assess injuries or illnesses
4. Handle or manage physical injuries

Your role is to support, observe, and escalate, not to diagnose or treat.

What You’ll Bring

1. A calm, caring, and approachable manner
2. Good communication and listening skills
3. Confidence to engage with a wide range of people
4. Ability to remain professional in challenging situations
5. Willingness to follow guidance and work within clear boundaries
6. A strong interest in community safety and wellbeing

What We Provide

1. Full training in safeguarding, vulnerability awareness, and conflict management
2. Ongoing development opportunities and support
3. Uniform and access to necessary resources
4. Support from experienced team members at every event
5. Reimbursement of out-of-pocket expenses

Screening Requirements

1. Enhanced DBS
2. Two references
3. Volunteer agreement
4. Completion of safeguarding and induction training

Time Commitment

1. Flexible, typically 1–2 events per month depending on availability.
2. Additional opportunities for community engagement and training sessions if you wish to get more involved.

Why This Role Matters

Community Welfare Volunteers are often the first point of reassurance for someone who feels unsafe, overwhelmed, or vulnerable.

Your presence helps prevent situations from escalating, supports individuals in making safe decisions, and ensures people are guided to the right help when they need it.

By creating safe, supportive spaces at events, you play a key role in strengthening community wellbeing and trust.